Advert Summary
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Advert Details
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Introduction...This role is individually accountable for providing immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. Technical knowledge is limited to some products and or processes.Minimum Requirements...
Qualifications and Experience · A first degree or its equivalent. · Good Analytical skills (Knowledge of Excel and Word), technical/insurance product knowledge and relevant experience would be an added advantage.
Job Specification...
Descriptor
• Follows standardised processes and provides administrative support in line
with normal business functioning.
• Delivers on daily production standards and adheres to service and quality
standards.
• Provides an indirect service to customers and intermediaries.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Product and process knowledge in different areas may differ but basic skills
remain the same.
• Technical knowledge is limited to some products and or processes.
Key Result Areas
· Documentation Processing:
· Responds to immediate administrative requirements within procedure
· Follows standardized processes and provides administrative support in line with normal business functioning.
· Delivers on daily production standards.
· Uses standard administrative techniques to coordinate own work.
· Prepared daily sales and submission reports to assist business leaders with key decision making and strategic operational planning.
· Keep physical files and digitized records organized for easy updating, Handle petty cash, floats and expenses. and retrieval by authorized team members
· Personal Effectiveness:
· Accountable for service delivery through own efforts.
· Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
· Makes increased contributions by broadening individual skills.
· Collaborates effectively with others to achieve personal results.
· Accepts and lives the company values.
Quality Assurance:
· Performs quality checks on own work.
· Adheres to service and quality standards
· Detailed and result focused
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